The company is financially responsible for the client’s account balance in any particular moment.

Company's financial responsibility starts with the first record about the customer's deposit and continues up to a full withdrawal of funds.

The client has the right to demand from the Company any amount of funds which is available in his/her account at the time of the enquiry.

The only official methods of deposits/withdrawals are the methods which appear on the company's official website. The client assumes all the risks related to the usage of these payment methods since the payment methods are not the company's partners and not the company's responsibility. The company is not responsible for any delay or cancellation of a transaction which was caused by the payment method. In case the client has any claims related to any of the payment methods, it is his/her responsibility to contact the support service of the particular payment method and to notify the company about those claims.

The company does not assume any responsibility for the activity of any third party service providers which the customer may use in order to make a deposit/withdrawal. The company's financial responsibility for the client's funds starts when the funds have been loaded to the company's bank account or any other account related to the payment methods which appear on the company's website. In case any fraud is detected during or after a financial transaction, the company reserves the right to cancel such transaction and freeze the client's account.

The Company's responsibility for the clients' funds ends when the funds are withdrawn from the company's bank account or any other account related to the company.

In case of any technical mistakes related to financial transactions, the company reserves the right to cancel such transactions and their results.

The client may have only one registered account on the company's website. In case the company detects any duplication of the customer's accounts, the company reserves the right to freeze the customer's accounts and funds without the right of withdrawal.

Client's registration is based on two main steps:

• Client's web registration – provide real identity, contact details and accept company agreements.
• Client's identity verification.

In order to complete the second step the client needs to provide:

• A scan or digital photo of his/her identification document.
• Full copy of all the pages of his/her ID document with the photo and personal details.

The company reserves the right to demand any other documents, such as payment bills, bank confirmation, bank card scans or any other document that may be necessary during the identification process.

The identification process must be completed in 10 business days since the company's request. In some cases the company may increase the identification period up to 30 working days.

In order to make a deposit, the client shall make an enquiry from his Personal Cabinet. The client needs to choose any of the payment methods from the list, fill in all the necessary details and continue with the payment.
Available currencies for deposit: USD.

Withdrawal request processing time depends on the payment method and may vary. The company cannot regulate the processing time. Electronic payment methods: seconds to days. Direct bank wire: from 3 up to 45 business days.

Any transactions made by the Client must be executed through the determined source of the transaction, belonging exclusively to the Client, by his/her own funds. Withdrawal, refund, compensation, and other payments can only be made using the same account (bank, or payment card) that was used to deposit the funds. Withdrawal from the Account may be carried out only in the same currency in which the corresponding deposit was made.

The company is not a tax agent and does not provide the clients' financial information to any third parties. This information can only be provided in case of an official demand from government agencies.

At any time a Client can withdraw a part or all funds from his/her Account by sending the Company a Request for Withdrawal, which complies with:

• The order will be limited by the remaining balance at execution. If the amount exceeds balance, the Company may reject the order after explaining the reason.
• The order must comply with current legislation and jurisdiction requirements.
• Money must be withdrawn to the same payment system with the same purse ID that was used for deposit. The Company may limit the amount to the deposit amount from that system. Exceptions may be made at Company discretion, but client must provide payment info for other systems upon request.

A Request for Withdrawal is executed by transferring the funds to the Client’s External Account by an Agent authorized by the Company.

The Client shall make a Request for Withdrawal in the currency of the deposit. If different, the Company will convert at its exchange rate established at the time funds are debited.

The currency in which the Company makes transfers may be displayed in the Client’s Dashboard, depending on account currency and withdrawal method.

The conversion rate, commission and other expenses related to each withdrawal method are set by the Company and may be changed at any time at the Company’s sole discretion. Rates may differ from market rates. Funds may be withdrawn in a currency different from account currency if required by Payment Service Providers.

The Company reserves the right to set minimum and maximum withdrawal amounts depending on method. These restrictions will be set out in the Client's Dashboard.

The withdrawal order is deemed accepted only if created in the Client’s Dashboard and displayed in Balance History & Company’s request system. Orders created otherwise will not be accepted.

Funds will be withdrawn from the Client's account within five (5) business days.

If funds sent by the Company have not arrived in Client's External Account after five (5) business days, the Client may ask the Company to investigate this transfer.

If the Client made an error in payment information resulting in transfer failure, the Client will pay a commission for resolving the situation.

Client's profit in excess of funds deposited may be transferred only by a method agreed by the Company and Client. The Company has the right to withdraw a previous deposit by the same method.

The Client may send a Request for Withdrawal by bank wire transfer at any time if the Company accepts this method. Withdrawal only to a bank account opened in his/her name. No third-party accounts.
6.1.1 Any charge/fee will be paid by the client, not by the company.

The Company must send the money to the Client's bank account in accordance with the information in the Request if conditions are met.

The Client understands and agrees that the Company assumes no liability for the time a bank transfer takes.

• The Client may send a Request for Withdrawal by electronic transfer at any time if the Company uses this method.
• Withdrawal only to his/her personal electronic payment system wallet.
• The Company must send money to Client’s electronic account according to the Request.
• The Client acknowledges that the Company is not responsible for the time an electronic transfer takes or for technical failures that occurred through no fault of the Company.

The Company may, at its discretion, offer the Client other methods for withdrawing money. This information is posted in the Dashboard.

There's a withdrawal fee charge for all investors account depending on the type of account you operate. You're charged before withdrawal is approved.